Refund policy

Last updated: November 6, 2026

At AVT Expert, operated by LEVITAN TRADING LTD, we want every part to fit the first time. If something isn't right, we're here to help. This policy explains how returns, refunds, exchanges and warranty claims work. It does not override any statutory rights you have under local law.

30-Day Return Window

You can request a return or exchange within 30 days of receiving your order. This is separate from our 12-month warranty, which covers manufacturing defects and faults in materials on every product we sell.

Return Conditions

  • Condition: the item must be unused, uninstalled and undamaged, with all original accessories, seals, manuals and packaging.
  • Proof of purchase: your order number or the email address used at checkout.
  • Electronic parts: TPMS sensors, LED bulbs, EV charging adapters and cables must be returned complete, with all connectors, caps, valve cores and fittings included in the original box.
  • Fitment check first: if you are unsure whether a part fits your vehicle, email us your VIN before installing it. Parts that have been installed, programmed to a vehicle, or show signs of use beyond what is needed to inspect them may be refused or refunded at a reduced amount, unless they are faulty.

How to Start a Return

  1. Email hello@avtexpert.com with your order number and the email used at checkout.
  2. Tell us which items you want to return and why. For a wrong-fit claim, include your vehicle's year, make, model and VIN.
  3. Follow the instructions we send you, including the return address and, where applicable, a return shipping label.

We respond to all return requests within 1–24 hours, Monday to Sunday, 9:00 AM – 6:00 PM (GMT). Items sent back without first requesting a return by email will not be accepted.

Refund Process

Once we receive and inspect your return, we will notify you of its approval status. If approved, you will be automatically refunded to your original payment method. Please allow up to 10 business days for the refund to be processed on our end. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at hello@avtexpert.com.

Wrong Part or Fitment Issues

If we confirmed fitment for your vehicle (by VIN or by the vehicle details you gave us) and the part does not fit, we will cover the return shipping and send the correct part or issue a full refund. If a part was ordered without a fitment check and does not fit, the standard 30-day return conditions apply.

Damaged, Defective or Incorrect Items

Please inspect your order on arrival and contact us within 48 hours at hello@avtexpert.com if an item is defective, damaged or not what you ordered. Include your order number and a photo or short video of the issue. We will resolve it promptly and cover the return shipping costs.

Warranty Claims

Every product is covered by a 12-month warranty against manufacturing defects and faults in materials, starting from the delivery date. The warranty does not cover damage caused by incorrect installation, use on a vehicle the part is not listed for, accidents, water ingress beyond the product's rating, or normal wear (for example, TPMS sensor batteries at the end of their rated life). To make a claim, email us your order number, a description of the fault and, if possible, photos or a short video.

Exchanges

The quickest way to get a different item is to return your original purchase for a refund and place a new order. If you need a different frequency, socket type or connector, email us before returning the item and we will confirm the right part for your vehicle.

Exceptions / Non-Returnable Items

The following are generally not eligible for return unless faulty or required by law:

  • Parts that have been installed, programmed to a vehicle or used
  • Opened consumables such as valve cores, grommets, nuts and seals
  • Custom or special-order items made to your specification
  • Items returned incomplete, damaged or in unsafe condition
  • Gift cards

Regional Variations & Your Statutory Rights

United Kingdom: under the Consumer Rights Act 2015 you have a 30-day right to a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. Under the Consumer Contracts Regulations 2013 you may also cancel most online orders within 14 days of receipt for any reason.

European Union: you have the right to cancel your order within 14 days of receiving the goods for any reason under the Consumer Rights Directive. The item must be returned in its original condition.

USA & Canada: there is no federal law mandating a return policy; we offer our 30-day return window to all customers. Your rights may vary by state or province.

Other regions: this policy is designed to meet or exceed local consumer-protection requirements wherever we ship.

Frequently Asked Questions

Who pays for return shipping? Unless the item is defective, incorrect, or we confirmed fitment and it does not fit, you are responsible for the cost of return shipping.

I opened the box but didn't install the part. Can I return it? Yes, within 30 days, as long as the part is unused and complete with all accessories and packaging.

What if the item I want for an exchange is out of stock? Contact us — we can notify you when it is back or help you find a suitable alternative.

How are refunds handled for different currencies? All refunds are processed in the original currency of the purchase. Due to exchange-rate fluctuations, the refunded amount may differ slightly from the original price paid.

Where can I find my order number? In the confirmation email you received after placing your order. If you cannot find it, our support team will help.

Does a return affect my 12-month warranty? No. The 30-day return window and the 12-month warranty are separate. Any manufacturing defect within the first year is covered.

Need Help?

Email: hello@avtexpert.com
Our team will respond within 1–24h. Working hours: Monday–Sunday, 9:00 AM – 6:00 PM (GMT).

AVT Expert is a trading name of LEVITAN TRADING LTD, registered in England and Wales. Company number: 17435550. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.